FAQ - Romantic Toys

Below you will find answers to some frequently asked questions. If you have a question that is not answered below then get in touch with us.

What is your return policy?

For sanitary purposes, all sales are final. When you receive your package, promptly check the items to make sure the items are working. We will credit or replace for defective items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address you receive on the order. Items returned without original packaging will not be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.

My order has been shipped, but I haven’t received it?

When your order was shipped you should have received a tracking link which you can use to see exactly where your parcel is. If you haven’t received it or want us to resend then please contact us.

What countries do you ship to?

Currently we only sell and ship to United States addresses.  We do plan on shipping to other countries, sign up for our newsletter to keep up to date on the latest news.